Webi Events | We Vents | Wevents

Customer Service Graduate Manager

About Wevents:

Wevents is a specialist in B2B niche audience generation, providing access to industry end users to practical business education and training. Our service solution is focused on overcoming barriers of entry, mass market awareness and niche audience education and training. While the process of our audience creation is data driven campaigns per client based on outreach research data per client, re-marketer and impression lists, and partner publisher data and contacts. Our successful client retention and engagement is driven through a consultative process, working with each partner through their unique selling points and connecting it to the needs of the intended end user audience.

Customer Service Role:

Wevents is looking for experienced Customer Service Executives to provide an exceptionally high level of service to its customers. It is an excellent opportunity for a talented individual to join a successful company.

You will be part of the marketing and operation function, based in London, United Kingdom. The role will be focused on handling customer queries and social media engagement effectively, and proactively working with customers to increase loyalty and help grow the business. You will be reporting to the marketing manager in a fast-paced, friendly and innovative environment.

The Customer Service Executive is a fundamental role at Wevents, and a fantastic opportunity for a talented individual to make a difference in a fast-paced and innovative company.

Key Responsibilities:

1. Engage and process incoming customer service requests, follow up on pervious inquiries via email or phone
2. Develop outbound onboarding calls and retention-based communications
3. Create concise and format customer feedback sheets and responses, including proactively engaging customers until acquiring customer feedback
4. Develop a clear and communicable analysis feedback trends
5. Coordinate with sales and marketing in real time to optimise customer experience
6. Work with third party marketing, strategic partners, publish partners and internal teams to ensure a unified brand projection
7. Work in harmony with sales and marketing internally to gain customer loyalty and the overall customer excellence experience

Other Requirements:

You have fluent English, both spoken and written

You must be eligible to live and work in the UK

Important Dates & Deadlines:

Job application opening and deadline date: 3rd of July 2023 to 28th of July 2023.

Interview process & recruitment start date and deadline: Friday 14th of July 2023 to Friday 11th of August 2023.

Start Dates: 15th of August to 31st of August 2023.