Outsourcing & Shared Services

Exponential technologies have created an environment where digital disruption and transformation has become a reality for both private and governmental sectors. These include cloud computing, artificial intelligence or robotic process automation that are impacting the industry and nations globally. At the centre of this transformation is the outsourcing industry, where it holds top talent to both initiate and maintain transformation. As industry and nations experience digital disruption, we view the outsourcing industry with a steep incline of profitability moving toward 2030. Specifically, flexibility, far or near shoring, blockchain, increased demand and business process outsourcing (BPO) are the key trends across the decade.

More and more businesses place heavy emphasis on agility of business processes; flexibility remains a high commerce priority as way of adaptability. This trend is largely driven through traditional IT based outsourcing or in house implementation, however novel techniques such as machine learning and hyper-automation are already playing a huge role. Meaning the outsourcing industry will have to make greater offering of services based on fresh technologies. Perhaps widen its scope of outsourcing based on novel capacities. While most businesses prefer nearshoring subject to complicated hiring regulation, cultural differences or extreme time zone differences.

Blockchain is seen as relatively novel as an outsourcing service and is linked to growth in demand. The technology is highly secure and offers a wide range of benefits and value, making it a highly sensible process to outsource and for many companies it will become a BPO task. We view blockchain as just as another core business process that can be combined with basic outsourcing processes such as hr, technical IT or admin. An opportunity for outsourcing firms to build on existing relationships and ensure continuity of business. The advantage is obvious for both hiring and outsourcing companies, where a predictive relationship holds the potential for greater productivity. The overall trend of growth within the decade will be experienced across all segments including contact centres, shared services or IT among others. There will be challenges ahead subject to macro-economical turbulence and potential of regional wars. However, industries are moving toward greater and total digitalisation that is a natural form of outsourcing. And increasingly seek a diversified range of talent and technologies to remain optimal within their sectors.